VIATEQ Corporation is looking for a Customer Service Representative / Call Center Agent to provide contact center support for our various healthcare clients. In this role, you will receive and respond to inbound calls, document details of your conversation, and use scripts and other resources to guide conversations. Our ideal candidate for this role is passionate about providing excellent customer service and is comfortable working with a high call volume. This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and determine which is the best fit for you.
Responsibilities:
- Answer inbound and outbound calls in a polite, efficient, and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
- Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
- Utilize online reference materials and databases to find accurate answers to customer questions and provide timely, effective solutions.
- Accurately input customer information, track interactions, and maintain up-to-date records of calls, actions taken, and follow-up requirements.
- Ensure confidentiality and privacy during all phone interactions.
- Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
- Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
- Work with team members to resolve complex customer issues and ensure customer needs are met.
- Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable
Basic Qualifications:
- High School Diploma or GED
- Healthcare-related certification
- Strong communication skills
- Strong customer service skills
- Strong problem-solving skills
- Strong computer skills
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to pass a background check
- Strong internet connection due to the remote nature of this role