About the Role
As the Director, Learning Experience - Field, you will sit within HR’s Talent Management organization and will lead a team focused on creating learning and development programs and experiences for retail store employees who work at Athleta, Banana Republic, Gap, and Old Navy stores globally. In this role, you will partner across HR and other business leaders to align business and talent strategies with learning strategy design and delivery. You will unlock the strength and potential of your team to develop and deliver world class learning programs related to functional/technical training, leadership development, and new hire / onboarding training. In doing so, you will drive retail excellence and enable our talent strategies and practices to thrive.
What You'll Do
-
Lead and develop a high-performing team of Learning Experience Partners who develop and implement learning solutions tailored to retail store employees – fostering collaboration across the team and driving retail store employee development consistently and at scale
-
Serve as a Talent Development SME, ensuring overarching quality and efficacy of learning solutions – that they address the prioritized development needs of Gap Inc. retail professionals.
-
Collaborate with Talent Partners and other key leaders to design annual learning strategies that meet the priorities and needs of our business and Field population.
-
Engage with Employee Experience team partners, as needed and applicable, to ensure appropriate design and delivery of learning strategies and solutions; partner with Inclusion & Belonging (I&B) to ensure learning solutions are engaging, inclusive, and aligned with the company’s values and diversity initiatives.
-
Support design and delivery of Talent Lifecycle Program initiatives, when needed.
-
Oversee the creation, deployment, and continuous improvement of learning programs and tools that address the unique needs of retail store teams, from frontline employees to store leaders.
-
Collaborate with stakeholders to assess skill gaps and operational needs, translating them into scalable and impactful learning solutions.
-
Ensure learning solutions are accessible, practical, and aligned with store-level business objectives, such as sales, customer experience, and operational excellence.
-
Establish standardized processes for developing and delivering learning experiences across stores, ensuring consistency while allowing for flexibility to address local and brand-specific needs.
-
Lead efforts to integrate learning technologies and digital tools into the retail learning ecosystem to enhance scalability and accessibility.
-
Champion a culture of continuous learning and development within retail stores, empowering employees to achieve career progression and operational success.
-
Define success metrics for store learning programs and utilize data to measure program effectiveness and identify areas for improvement.
-
Leverage analytics to inform decision-making and enhance the impact of learning strategies.
-
Manage the end-to-end execution of learning programs, ensuring projects are delivered on time, within scope, and aligned with business goals.
-
Partner with external vendors, contractors, and internal stakeholders as needed to expand learning resources and capabilities
-
Continuously improve learning strategies programs by integrating employee feedback and leveraging data to enhance the development and career progression of corporate teams.
-
Lead the successful implementation of learning projects, ensuring timelines, budgets, and goals are met while maintaining a focus on the employee experience.
-
Act as a trusted partner to key stakeholders by aligning learning solutions with business objectives and ensuring they support broader organizational initiatives.