Intuit TurboTax is seeking enthusiastic and customer-focused individuals to join our team as Customer Specialists. If you have excellent communication skills and a passion for assisting others, we’d love to hear from you!
Responsibilities
- Provide exceptional customer support via phone, chat, and email.
- Assist customers with TurboTax-related inquiries, troubleshooting issues, and navigating the platform.
- Guide users through the tax preparation process while ensuring a positive experience.
- Identify and escalate complex issues to the appropriate teams when necessary.
- Maintain accurate records of customer interactions and follow company policies.
- Stay updated on TurboTax products and services to provide informed assistance.
Requirements
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with patience, professionalism, and efficiency.
- Basic knowledge of tax concepts (training will be provided).
- Comfortable working in a fast-paced, remote environment.
- Proficiency with computers and the ability to quickly learn new software.
- High school diploma or equivalent required; college education is a plus.
- Prior customer service experience is preferred but not required.
Benefits
- Competitive Pay: $18.50 per hour + performance-based bonuses.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Work from Home: Enjoy the flexibility of a remote position.
- Paid Training: Get fully equipped with the skills needed for success.
- Career Growth: Opportunities to advance within the company.
- 401(k) Plan: Plan for your future with employer-matching contributions.
Why Join Us?
At Intuit TurboTax, we value our employees and foster a supportive, inclusive work environment. We provide world-class training, a strong team culture, and the opportunity to make a real impact by helping customers. If you're looking for stability, career growth, and a company that cares about your well-being, this is the perfect role for you!
How to Apply
Ready to join our team? Apply today by submitting your application online. Our hiring team will review your submission and reach out with the next steps.
Start your journey with Intuit TurboTax and be part of a team that empowers people every day!